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An intelligent blend of CRM, Citizen Request Management and Citizen Engagement, AccessE11 creates an effective digital connection between municipal staff and the residents they serve.

AccessE11 manages the interactions between residents and their municipality. With over a decade of experience working directly with municipalities, the solution provides powerful service request management software and Citizen Relationship Management tools to automatically translate citizen requests into quantifiable actions.

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Elected officials must maintain a comprehensive understanding of the various aspects of their municipality. Addressing constituent concerns in a timely and effective manner is a fundamental responsibility of the position. Justifying budget allocations with transparency and accountability is essential to maintaining public trust.

ForeAction provides a detailed yet user-friendly interface that centralizes vital information for citizens, staff, and council members. This solution empowers leaders to make informed decisions, facilitates open communication with constituents, and streamlines administrative processes that are foundational to a well-operated municipality.
We're delighted with the functionality that the system has and how much it has improved our ability to track and monitor customer service responses, as well as develop internal workflows. I genuinely don't know what the Municipality would have done if we had not implemented AccessE11 before the COVID emergency
Matt Smith - Meaford, ON
Matt Smith - Meaford, ONClerk / Director of Community Services
The Town of Arnprior has been using the Access E11 System for a brief period, and are very happy with the system and company overall. The staff are friendly and responsive. From the initial set-up, to the rollout, and now implementation of the AccessE11 platform, the process was seamless.
Kaila Zamojski - Arnprior, ON
Kaila Zamojski - Arnprior, ONDeputy Clerk
I would highly recommend using this software. Everyone needs this program in customer service. From input, dispatch, tracking to reporting--it is a complete package to address customer service needs.
Kim Helkaa - Hastings Highlands, ON
Kim Helkaa - Hastings Highlands, ONAdministrative/ Community Services Coordinator
AccessE11 is really beautiful and easy to review really quickly. The reports are easy for directors to use, and the intake is easy for our front line staff to fill out!
Jennifer West - Kentville, NS
Jennifer West - Kentville, NSDeputy Town Clerk
AccessE11 is a great, fully customizable customer service solution. We have been using the software for almost a year and the support has been fantastic. On the rare occasion when we have run into issues, a quick email to the support team and everything is resolved within a few hours.
Heather Welsh - St. Thomas, ON
Heather Welsh - St. Thomas, ONExecutive Assistant to the Mayor
The team at Access E11 stood out amongst the crowd by going above and beyond to make the transition and implementation painless and efficient.
Jason Lavigne - United Counties of SD&G, ON
Jason Lavigne - United Counties of SD&G, ONBusiness Systems Analyst
If you're looking for a tool to track work requests, easily manage, easy to setup, capture service data, and that has the right innovations to make sure your organizations looks good and is responsive, I would not hesitate to jump with AccessE11. Has really worked well for us.
Shawn McKerry - Brazeau County, AB
Shawn McKerry - Brazeau County, ABChief Administrative Officer
The fact that I was able to customize this program myself and make it relevant to our agency's work is a testament to how easy it is to use. The fact that our solid waste, sanitation and park and recreation crews were able to use it with ease after training proves to me that AccessE11's program is intuitive, their training is meaningful and for those times I had questions, their support staff was responsive.
Cyndie Martel - Tamalpais, CA
Cyndie Martel - Tamalpais, CAOffice Manager/District Clerk
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